NOTICE: Temporary ‘repair service’ outage – our repair technicians are out of office for training for 1 week – 19/10/26 to 23/10/26.
There may be a slightly extended turn around over this period.
Repair Services
Repair services overview
At Zedflo, we pride ourselves on offering a consistent quality repair services to customers across Australia. Our technicians are supplied with the latest tools and high-quality spares to give you the best repairs.
Our highly trained technicians offer a wide range of services. From fiddly pump refurbishment and seal replacing, to micro soldering PCB repair. no solution is beyond our reach. Our top priority is customer service, meaning your repair will get the attention it needs.
Approved Service and Calibration Centre
Zedflo is an authorised service and calibration centre for various brands including Additel and Metrel. This is a major advantage over many of our competitors as we provide local service and support, this means rather than repairs taking months to go overseas, we can repair them right here in our Perth facility.
We can handle repairs for customers Australia wide with fast express freight options keep downtime to a minimum.
But it’s not the only these brands instruments we repair, see our section below on what instruments we repair, but if it’s an instrument we sell there is a good chance we can perform servicing and repairs to it, if not then we can organize repair and servicing via our 3rd party partners and suppliers as required.
Zedflo has been a market leader in test and measurement equipment since 1982 and also NATA Accredited Laboratory operating in accordance with ISO/IEC 17025
Key advantages
The Zedflo advantage, lifetime service for your test and measurement needs
- Authorised, OEM backed services
- Fair and affordable rates
- 120 day after repair warranty (terms and conditions apply)
- Fast standard turnaround times, typically under 1 week
- Expedited service options for same or next day turn around
- Quality after repair calibration is included where necessary, NATA accredited where applicable.
- Guarantee to offer professional, impartial advice for your repair or calibration
- Ongoing NATA calibration as required.
We have a few options you can choose from:
Enquiry only
- Complete our repair enquiry form, we will typically reply within 1 business day explaining your options moving forward and instructions on sending us your instrument.
- On request we may be able to provide an initial repair estimate if you provide sufficient detail
Mail in your device
- Skip the enquiry. If you have a model we repair, you can send it straight in for inspection.
- Print out the form, follow the instructions on the form and send the completed printed copy enclosed with the goods.
Walk in, in person
- Walk in/drop in your repair during business hours, no appointment required.
- It’s handy for you to print and complete the below form and bring a copy with you otherwise we can ask you the relevant questions in person
Call us to discuss
- You can call us during business hours to discuss your repair options on (08) 9302 1266
Normal business hours
Monday to Friday, 8am to 4:30pm
We are closed on public holidays
Accepted payment methods
- Direct bank transfer
- Card payment over the phone (Mastercard & Visa only)
- Eftpos payment in store (Mastercard & Visa only)
Our minimum fee
We have a minimum service fee of $120 +GST, this applies as:
- An inspection fee in the situation where any device is sent to and processed by Zedflo, but you decline to proceed with a service we have quoted.
- A repair attempt fee, for jobs we attempt repair but were not able to repair it.
- The fee may be waived for a few select reasons, like if the repair was deemed to be covered under warranty
- After we have inspected your instrument we will provide you a formal quotation which you can decide to proceed with or decline. If you decide not to proceed with our quoted repair the minimum fee applies.
- Some inspections may carry a larger minimum fee, for example in cases where we need to send the instrument to a 3rd party for assessment, in these cases before moving forward we will quote an elevated minimum fee to cover the associated freight costs and 3rd party assessment fees.
Repair estimates
In general we do not provide repair estimates without first inspecting the instrument ourselves. You can send or bring the instrument in, and after inspection we will provide a formal quote for the required repair work. While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Our estimates may evolve or change during servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible before we proceed any further.
All of above is subject to our terms and conditions
Typical internal flow of a repair
Typically, the whole repair process is completed within 1 week.
- This does vary and depends on various factors including part/component availability and how quickly you respond to our quote.
- Once we have your instrument, we aim to complete the initial inspection within 1-2 business days. After inspection we will send you a formal quotation for your approval.
- Your instrument will go through various stages during a typical repair, we are efficient at moving it between various stages in the process but sometimes delays can happen, we will inform you if we expect any kind of lengthy delay.
We do stock an impressive range of spare parts and components which helps to keep the turnaround time down, but in some cases where parts need to be special ordered or where we expect a longer turnaround time we will inform you when we provide the quotation. - Some repairs may be sent to a 3rd party partner or supplier for repair, in which case they will carry a longer than our standard turnaround time. We do, however, strive to provide the very best and accurate estimate of turnaround time at time of quoting.
For expedited ‘same day’ or ‘next day’ service and emergency repairs, Zedflo is the best repair service to look to!
We are always busy and do have a constant stream of work in our laboratory, instruments are usually worked on in the order they are received, and then in order of confirmed approval to proceed with quote, but for a fee your instrument can jump the queue when you require the fastest turnaround possible.
Our Technicians have been trained to respond efficiently to emergency repairs and give you the best possible repair solution on the go.
The fee will vary with repair complexity (and depends if calibration is needed after repair) as it’s typically a percentage adder in the range of 30-50% to the standard fee, and is subject to availability.
Contact us today for more information about how we can help you with your instrument repair needs.
View our full accredited scope on the NATA website:
All services including repairs and calibrations are subject to our standard terms and conditions
What instruments we repair
Additel – All instrument types and models – including:
- ADT601EX
- ADT680 / ADT680A
- ADT681 / ADT681A
- ADT685
- ADT686
- ADT673
- ADT273Ex
- ADT773
- ADT783
- ADT793
- ADT762W
- ADT762
- ADT761 / ADT761A
- ADT760
- ADT780
- ADT673
- ADT273Ex
- ADT260Ex
Also all pressure modules, including:
- ADT161
- ADT158EX
- ADT151
Pneumatic models:
- ADT901 / ADT901A / ADT901B
- ADT912 / ADT912A
- ADT914 / ADT914A
- ADT916 / ADT916A
- ADT917
- ADT918
- ADT919 / ADT919A
- ADT920 / ADT920HV
- ADT992
- ADT993
Hydraulic models:
- ADT925
- ADT927
- ADT928
- ADT936
- ADT946 / ADT946A
- ADT959 / ADT959A
- ADT960
- ADT997
- ADT835
- ADT850
- ADT875
- ADT878
- ADT286
- ADT282
- ADT715
- ADT226 / ADT226EX
- ADT227 / ADT227EX
- ADT209
- ADT210
We can arrange servicing and repairs to all Additel models
If you have an Additel product and it still carries manufacturer support, we should be able to manage it.
If for some reason we are unable to service it here we can arrange it with the Additel directly.
You can always contact us to discuss if required.
East Hills Instruments – Typically only specific models – including:
Only specific models, including:
- MVP600
- M10
- MP-P
- MP-V
- M-80
We can arrange servicing and repairs to all East Hills models
If you have an East hills product and it still carries manufacturer support, we should be able to manage it.
While we would typically only have spare parts and procedures for the models listed above, if you have another East Hills instrument and we are unable to service it here we can arrange it with the East Hills directly.
You can always contact us to discuss if required.
Martel – Although this brand no longer exists, we do still have the capability to repair some models, typically only specific models – including:
Only specific models, including:
- MECP100
- MECP500
- MECP10K
For other models please contact us to discuss
Martel the brand unfortunately no longer exists, so typically there is no further manufacturer support.
Some spare parts may still be able to be sourced, if you have any other Martel product please contact us to discuss.
Metrel – All instrument types and models – including:
PAT Testers:
- MI3309 / MI3309BT DeltaPAT
- MI3310 / MI3310A SigmaPAT
- MI3340 AlphaEE XA
- MI3360 OmegaPAT XA (all variants: 25A, F, M)
- MI3365 OmegaEE XD
Machine and switchboard testers:
- MI3325 MultiServicerXD
- MI3394 CE MultiTester (All variants: EU, LN, ST, LB)
Digital Multimeters:
- MD9070
- MD9060
- MD9055
- MD9050
- MD9040
- MD9030
- MD9020
- MD9016
- MD9010
Clamp meters:
- MD9273
- MD9272
- MD9260
- MD9250
- MD9240
- MD9235
- MD9231
- MD9226
- MD9210
Thermal Cameras:
- MD9880
- MD9930
- MD9910
Voltage and continuity testers:
- MD1060
- MD1160
Non contact voltage detectors:
- MD126
- MD106
- MD116
Multi-function testers:
- MI3125 / MI3125B / MI3125BT
- MI3017 Instaltest
- MI3101
- MI3152
- MI3155
- MI3100
- MI3102BT
Single function testers:
- MI3121
- MI3122
- MI3123
- MI3110
PV testers:
- MI3108
- MI3109
- MI3114
- MI3115
- MI3116
EV testers:
- MI3132 EV tester
- A1632 eMobility Analyser
All models, including:
Earth testers:
- MI3290 earth analyser (all variants including GX, GF, GL, GP)
- MI3288 earth insulation tester
- MI2088 earth insulation tester
- MI3295 step contact voltage measuring system
Transformer testers:
- MI3280 DT Analyser
- MI3281 WR Analyser
Continuity testers:
- MI3252 MicroOhm 100A
- MI3250 MicroOhm 10A
- MI3242 MicroOhm 2A
High voltage insulation testers:
- MI3210 TeraOhm XA 10kV
- MI3209 TeraOhmLT 10kV
- MI3205 TeraOhm XA 5kV
- MI3201 TeraOhm 5kV plus
- MI3205 GigaOhm 5kV
- MI3121H SMARTEC 2.5kV
Power quality analysers:
- MI2892 Power Master
- MI2893 Power Maser XT
- MI2884 Energy Master XA
- MI 2885 Maser Q4
- MI 2883 Energy Master
Power calibrator/simulator:
- CS 2890 power calibrator / simulator
- MI 2891 power simulator
We can arrange servicing and repairs to all Metrel models
If you have a Metrel product and it still carries manufacturer support, we should be able to manage it.
If for some reason we are unable to service it here we can arrange it with the Metrel directly.
You can always contact us to discuss if required.
Fluke – Typically only specific models – including:
Only specific models, including:
- 700LTP-1
- 700PTP-1
- 700HTP-2
We have only limited servicing capability for Fluke products as we have limited access to parts and procedures.
For other products in the Fluke range, if repair is required it’s generally best to find and contact an authorised repair agent.
You can always contact us to discuss if required.
Zedflo operates an ISO17025 NATA Accredited Calibration Lab.
You can view our NATA scope here
We are able to calibrate all popular and leading brands including Additel, Fluke, Druck, Beamex, Crystal, Transmation, Wika, Metrel, Megger, AEMC and many more